Chain department store selling a wide selection of brand-name clothing, footwear, furniture & more.
Customer Reviews
Recent Reviews
Andrea Garcia 3 weeks ago
Today was the first time I visited JC Penny. This location had an excellent selection of women's clothing. I was a little bummed to see the women's dressing room was closed, but luckily was able to find a different dressing room on the other side if the store. Aside from finding a beautiful dress, I had an excellent experience at checkout. The young lady, Alex, who rang me up was very kind and fri
Carolyn Taylor 4 months ago
Was at the JCP in rockwall today. Vanity fair panties were on sale 5.99 each for 7 or more pairs. At check out, 3 pair were rang up as 14.50. I told my cashier Suason (i think, was spelled uniquely) and she was kind about it and said she would ask someone to look into it. Another cashier came over and said, not those, they havent been marked down yet. I explained the signage indicated differe
Cynthia Branch 6 months ago
I called today at 6:26pm regarding 2 items I was missing in my in store order I picked up yesterday. Ms. Judy answered the phone and asked me to hold on as she has customers. I did not have a problem because I understand I worked in retail before. After about 17 minutes, someone hung the phone without picking up and providing customer service. I called again at 6:44pm, and I said I was on hold and
Cindy Tacker 8 months ago
Hello Cindy, thank you so much for the lovely review! We’re delighted to hear our team, and especially Susan, made your visit a great one. Scoring that 60% off on the last day is the cherry on top! We hope the rest of your trip was just as fabulous, and we’d love to welcome you back anytime.
Alex Rodriguez 4 months ago
Hello Alex, thank you so much for your wonderful review! We’re delighted to hear that you found the store quick and easy to get to, had everything you needed, and enjoyed a smooth checkout with our friendly team. Your kind words mean a lot to us, and we’re thrilled you had such a positive experience. We look forward to welcoming you back again soon!
Cameron Eleam 5 months ago
Hello Cameron, we are truly shocked and profoundly sorry to read your review. There is absolutely no place for racial profiling or discrimination in our store. We apologize for the terrible, unwelcome atmosphere and for the inexcusable behavior of hanging up when you called to report this serious issue. Please give us a call at 1-800-322-1189, and one of our associates will be more than happy to a
Emma Thompson 5 months ago
We arrived 5 minutes early for their monthly craft only to arrive to a table that had already been decimated. We noticed many families leaving with handfuls of supplies (even though they only had one or two children with them). When we questioned this, we were told simply “we decided to put them out early”. We had to leave with an extremely disappointed 3 year, and saw many families having to do t
Sh Jo 3 years ago
Pink tag sale thru Nov 7! All pink tag items are $3.99. Go early. Found some good buys. Employees are always really nice and the store is kept up EXCEPT for the clearance area because people are disrespectful going thru the racks. Not the stores fault.
This listing for JCPenney in Rockwall, Texas is compiled from publicly available business information.
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Reviews & ratings
Ratings and review content reflect publicly available customer feedback and are attributed to their original authors.